It is unlikely that you will experience a delay because you’re an Hygeia HMO enrolee. Most hospital visits are for primary care procedures and consultations that do not need authorisations from us to be provided. We call these “No-Auths”.
Some secondary care procedures do need pre-authorization by the hospitals. This ‘Pre-Auth’ is to ensure that your plan covers all aspects of the treatment you need. The hospital will ask us for this authorization through our superfast HyDirect platform or by a call or an email. This process should take less than 10 minutes so please let us know if you stay longer. Please text DELAY on WhatsApp to 0701 348 7432 to let us know.
Just look through the ‘Our Plans’ section of this website, pick a plan that works for your situation, note what’s covered and buy. That’s all! We will send you your registration details shortly afterwards.
Absolutely, we are always at your service. We can be reached 24 hours a day, 7 days a week on 0700 494342 466 and firstname.lastname@example.org
This is possible, as long as the hospital is registered on our network.
Yes. If you are on a plan with designated hospitals, you will only need to fill out our change of hospital forms. Please call 0700 494342 466 or email email@example.com